Due to the current pandemic situation, shipping might get delayed than normal. Pickup and delivery of products is handled by the delivery service provider. Back 2 Nature is not responsible for any delay in pickup and Delivery by the service provider. However, we can ensure you our best support in case of delays by the service provider.
Shipping Mode
We use the best possible logistics service provider to ship your valuable products. Adequate care is taken to pack your products properly to ensure a safe delivery. As soon as we hand over the parcel to the courier company, we send you a notification email with the tracking details, which you can use to track the delivery using the “Track your Order” option in Back 2 Nature website.
Shipping Times
Once the order is placed and the amount is received, we try to book the shipment the very same day, provided the order is received and confirmed at our end by 8pm. In that case, the parcel is generally picked up the next day. Please note that your order will be only shipped once the payment confirmation is received at our end. Depending on the type of payment used, it might take some time in receiving the amount at our end. Please note, pick up of parcels generally don’t happen on Sundays and Public Holidays.
In some cases, Back to Nature reserves the right to cancel the order, which most likely is due to unavailability of stock which is shown as available in the website due to delay in real time updation or any technical glitch.
Shipping Fees
Product Price mentioned in our website is inclusive of GST and shipping charges. However, for certain products Shipping charges may be applicable. In that case, shipping charges will be added during checkout process.
For any assistance, please feel free to WhatsApp @ +91 9073138309/+91 7439447036. Please note that we ship heavier products, like hardscaping materials via surface transports only.
Please keep in mind that there is maximum weight per parcel. If the total weight of the parcel exceeds the maximum weight, we will have to divide the order into multiple shipments. In that case, we will communicate with you regarding extra delivery charges.
Claims/Replacement
A replacement is offered if a customer receives a product in broken or damaged condition or a wrong product which he/she has not ordered for. If we are not able to provide a replacement due to unavailability of stock, we would offer a full refund in that case.
Remember to keep an unboxing video of the product. The video is mandatory to claim the replacement or refund.
To claim a replacement or refund, customers must send us an email @ [email protected] within 24hours of receiving the product. If not done so, Back 2 Nature reserves the right to not acknowledge the replacement/refund.
Full amount will be refunded to the customer for lost/damage parcel due to fault at the courier end, provided complaint raised with the delivery partner is closed and we receive their confirmation.
Courier will attempt maximum 3 times to deliver your product if you fail to receive it due to non-availability. They will return the shipment to us once it has crossed 3 times delivery attempt or if you refuse or cancel shipment during delivery attempt. In such cases, both forward and return shipping charges will be deducted against your refund amount which will be processed after we receive back the shipment.
